Koo Koo Tv Kids Privacy Policy

 

Welcome to Koo Koo Tv Kids. We are delighted that you intend to use our streaming service for children’s education and other content. We value the privacy of all of our users and we know you care about your privacy and the privacy of your children, so we created this Privacy Policy.

 

This Privacy Policy explains how we collect, use and protect personal information from our users and website visitors. By accessing or using the Koo Koo Tv Kids website (https://app.kookootvkids.com, https://www.kookootvkids.com/ and any other associate domains or sub-domains) and app, services, software, applications, and/or content made available by Koo Koo Tv Entertainment Private Limited, “Koo Koo Tv Kids" ("the Service", “Koo Koo TV”, "we", and "us"), you are consenting to collection and use of your information as outlined in this Privacy Policy. When you use the Koo Koo Tv Kids Service, you also agree to our Terms of Service. The Service is intended to be used by children and parents at home and on the go. Children may access the Koo Koo Tv Kids Service through a child profile only with the direct involvement of a parent or legal guardian who creates the account. In this Policy, “you” or “your” means a website visitor or adult user of our Service. To understand how we collect and use personal information from child profile users, please see our “Children’s Privacy Policy” section below.

 

1. INFORMATION WE COLLECT

In providing our Service, we may collect the following information:

•                   Adult account information: We may collect personal information, such as your name, date of birth, email address, Phone number, password, when you create an account or after the creation of account.

•                   Information about your child: We also collect information you provide about your child, including date of birth, gender, current location and a name (or nickname) for your child’s profile. We do not collect this information directly from child users.

•                   Payment information: We collect information when you purchase a subscription to the Koo Koo TV Kids Service, such as your payment information, mailing address, and telephone number.

 

•                   Address: We also collect your address for communication and delivery of art and craft kit and related material when you purchase/opt for this delivery.

•                   Use of Service: We may collect information about the use of the Service, such as when, and for how long a user accesses our Service, what content a user views, and what actions he or she takes. For example, we may collect information about how many videos and games your child user has viewed/played, watch time of video and game, responses to any queries or email and the child’s abilities or interests in completing the provided videos as per the classified age group. We may also collect information that you provide in public forums or otherwise voluntarily submit through our product features, and any information you include in communications you send to Koo Koo TV.

•                   Device and usage data collected automatically from your use of the Service. Like most websites and online services, Koo Koo TV and its service providers collect certain information from and about a user’s device automatically when you access our Services, read or our emails or engage with us online, through the use of cookies, pixel tags or similar technologies. For example, we may collect information about your device, such as the device type, browser type and version, operating system name and version, IP address, and referring URL, and may collect a persistent identifier or unique ID that allows us to identify your browser, mobile device or account. We may also collect the device’s location data, or we may approximate your location by analyzing data like IP address. We collect analytics data, or use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for the Service and to understand more about the demographics and behaviors of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners. We collect this information to help us understand usage, to diagnose problems and provide support, to administer our Service, facilitate navigation, display information more effectively, to remember your settings and display information based on your account, to personalize your experience while using the Services, and to recognize your computer in order to assist your use of the Services and for security purposes. We also gather statistical information about use of the Services in order to continually improve its design and functionality, understand how they are used and assist us with resolving questions regarding them. For more information about tracking technologies, please see "Third-party tracking and online advertising" section below.

2. HOW WE USE PERSONAL INFORMATION

We use the personal information we collect to provide the Koo Koo TV Service and to support, improve and develop our products and services. Specifically, we may use the information we collect:

•                   The Application/Website/Services obtains the information you provide when you download and register for the Application or Services. When you register with us, you generally provide (1) your name, age, email address, location, phone number, password and your child's name, age and gender (child’s age can help serve appropriate content) ; (2) if you happen to purchase the art & craft kit you will be asked for shipping address along with contact number(3) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (4) information you provide us when you contact us for help; (5) information you provide as feedback to us. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. You can also delete your account from the Setting section of application/website. Such withdrawal of the consent is required to be sent in writing to us at support@kookootv.in. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereafter to you.

•                   To provide you with the features and functionality of the Koo Koo TV Service, including any special features or services you might request (e.g., Quartery/Yearly subscription) and to provide feedback on your child’s reading progress.

•                   To contact you over phone/email/whatsapp etc for marketing promotions and surveys. We may use Third parties to provide certain services for marketing activity including surveys, purpose of which may include to analyse the data and information, personalize, drive insights and get better understanding of consumer bahavior and usage of our product and service. However, these third party companies do not have any independent right to share this information.

•                   To communicate with you, such as to send you information and updates about the Koo Koo Tv Service (including any updates on product features or policies), to send you transactional notifications such as receipt for payment or subscription notices or other information about your account or respond to your emails or inquiries. From time to time, we may send promotional or informational communications to highlight new features, programs or services or other materials we think will be of interest to you.

•                   To provide you with personally relevant content or product features, and enable site personalization, such as displaying you or your child’s profile name and to allow access to appropriate content based on the age and to allow users badges and avatars based on the reward points collected.

•                   To provide progress reports, support and feedback, based on the child’s performance.

•                   To promote the safety and security of our Service, our users and others. For example, we may use information to authenticate users, facilitate secure payments, to investigate and prevent activities that may violate our policies or may be illegal, to respond to legal requests or claims and to enforce our terms and policies.

•                   For analytics purposes, to understand how our Service is accessed and used and how it performs, so that we may improve design and functionality, demonstrate the effectiveness of our Service, perform research, and develop, support and improve our Service and our other educational products and services. We also perform analytics on aggregate information that does not identify any individual user.

3. HOW WE DISCLOSE OR SHARE INFORMATION

We share or disclose personal information as needed to provide our Service or in accordance with your instructions. We also share personal information in the following circumstances:

•                   Your profile name may be disclosed to other users or the public if you post or upload any User Content through our social media or otherwise submit content related to the Service.

•                   If you elect to gift a plan to another user, you acknowledge that personal information may be used and shared in accordance with the Koo Koo TV’s Privacy Policy. For example, your information may be shared with another user whom you have gifted a subscription plan

•                   We share information with our trusted third-party service providers who provide services to us or on our behalf, such as website hosting and customer support services, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

•                   We may disclose information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).

•                   We may disclose information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may also share or disclose information that does not identify or otherwise directly relate to an individual for any purpose, subject to any restrictions imposed by applicable law. For example, we may share aggregated information publicly to demonstrate growth trends related to the usage of the Koo Koo TV Service in certain areas.

 

4. THIRD PARTY TRACKING AND ONLINE ADVERTISING

We do not serve advertisements on any Koo Koo TV service as this is a subscription based service. However, we may permit third party advertising partners to collect information from visitors to adult-directed pages of our website for the purpose of displaying advertisements on other websites or online services on our behalf, we take steps to prevent these third parties from collecting information from child users for targeted advertising purposes by disabling these third party tools once a user signs into an authenticated user account our Service. Additionally, we target our ads only to adult audience segments.

 

5. TRANSPARENCY AND CONTROLS

We understand and respect your privacy concerns at Koo Koo Tv. Accordingly, we provide you with the ability to make certain choices related to our collection, use, and sharing of your information. These choices may include:

 

•                   You may make choices regarding subscriptions, updates, and product alerts

•                   You may request access to the personal information that we have collected in connection with your account and ask us to change or delete it

 

•                   If you would like to exercise such rights, you can do so by emailing: support@kookootvkids.com with the subject line, "Privacy Request,"

•                   If you would like to opt out of marketing communications from Koo Koo TV Kids you can do so by emailing: support@kookootvkids.com or by clicking the unsubscribe link in each such communication. If you would like to contact us with questions or feedback, please write to support@kookootvkids.com

6. CHILDREN’S PRIVACY

We do not permit children under 13 to create an account and do not knowingly collect personal information from children under the age of 13 without the consent and at the direction of a parent or teacher. Please contact us if you believe we have inadvertently collected information from a child under 13 without parental consent so that we may delete the information as soon as possible.

Parents who create an account or purchase a subscription to the Service may set up a child profile associated with the parent’s account so that children under 13 may access the Koo Koo Tv Kids service under the parent’s supervision. Please review the “Children’s Privacy Policy” section below to learn more about how Koo Koo TV collects, uses and shares information associated with child profiles.

 

7. THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service.

 

8. HOW WE STORE AND PROTECT YOUR INFORMATION

We use reasonable organizational, physical, technical and administrative measures that are designed to preserve the integrity and security of the personal information we collect and to help protect against unauthorized access or disclosure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section below.

 

We do not "sell" personal information to third parties. However, as is common practice among companies that operate online, we do allow certain third-party advertising networks and other third party businesses to collect personal information directly from your browser or device through cookies and related technologies for the purpose of serving ads that are more relevant, for ad campaign measurement and analytics, for fraud detection and reporting, and for research purposes. These third parties may use such personal information for their own purposes in accordance with their own privacy statements..

Minors. We do not sell the personal information of consumers we know to be less than 13 years of age. We also take steps to prevent third parties from collecting information from child users of our Service (of any age) for targeted advertising purposes by disabling these third party tools once a user signs into an authenticated user account our Service.

 

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change or modify our Privacy Policy from time to time by posting a revised Privacy Policy on our site. The “last updated” legend at the top of this page indicates when this Policy was last revised. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 

10. CONTACT US

If you would like to contact us with questions or feedback, please email us at support@kookootvkids.com.

Koo Koo Tv Kids is owned and operated by Koo Koo Tv Entertainment Private Limited, 320 Crystal Point New Link Road, Andheri West Mumbai – 400053

 

 

CHILDREN’S PRIVACY POLICY

If you are a parent who has created a child profile, please review this section to learn how we collect and use the child’s personal information and to learn about your rights.

 

Protecting the privacy of our youngest users is fundamental to our mission and business. We are committed to the following principles to protect children’s personal information:

•                   We do not collect personal information of a child we know to be under 13 without the consent, and active participation, of a parent.

•                   We collect only as much personal information as is reasonably necessary for the child to use the Koo Koo TV Service. We would need to know the age of child to be able to provide appropriate content suitable for that age

•                   We do not display targeted ads to child users in Koo Koo Tv Kids.

•                   We do not use or disclose data collected from child users for targeted advertising or marketing purposes.

•                   We believe that parents should have control over their child’s data.

•                   We will never sell or rent a child’s personal information to third parties, unless the sale is part of a corporate transaction, such as a merger, acquisition, bankruptcy, or other sale of assets.

•                   We employ industry-standard network security and encryption technology to protect children’s personal information.

Creating a child profile

We do not permit children under 13 to create an account and do not knowingly collect personal information from children under the age of 13 without the consent and at the direction of a parent.

Parents who create an account or purchase a subscription to the Service may set up a child profile associated with the parent’s account so that children between the age of 3 and 7 may access the Koo Koo TV Service under the parent’s supervision. Each child user profile must be associated with a Parent account, and the parent must sign into the account and select the child profile before the child may use the Service. We take special precautions to collect only as much information as is reasonably necessary for the child to use the Koo Koo TV Service and to ensure that parents have access to and control of their child’s use of the Service.

 

How We Collect and Use Personal Information of a Child

Profile Information. We ask you, the parent, to provide personal information about the child, such as a name or nickname and age, to create the child’s profile. Koo Koo TV does not request any additional personal information from the user of the child profile.

Usage Information. We collect information about the child’s use of the Service, for example, how many videos  your child has watched in various subjects, games and worksheets that are completed, the child’s understanding of concept abilities or interests, and responses to games, which we link to the child’s profile information.

We use this information to provide the Service to you and also provide progress of your child’s achievement of various milestones appropriate for the age. We send email communications only to you, the parent, at the email address you provided during account creation to communicate messages about the account. We may also contact you on your phone for feedback or provide information about the service

Device Information. When a child user accesses the Service through your parent account, we automatically collect usage information and information about the device used to access the Service. For example, we collect the IP address, device type, browser type and version, operating system name and version, and may collect a persistent identifier or unique ID that allows us to identify the browser, mobile device or account. We may also collect the device’s location data, or we may approximate location by analyzing data like IP address. This information is typically collected through cookies or similar tracking technologies, and we may use third party providers to collect this information on our behalf. We collect this information to help us understand usage, to diagnose problems and provide support, to administer our Service, facilitate navigation, display information more effectively, to remember users’ settings and preferences, to personalize the user’s experience while using the Services, and to recognize a user’s computer or device in order to assist your use of the Services and for security purposes.

 

How We Share or Disclose a Child’s Personal Information

We share or disclose your child’s personal information in limited circumstances. We do not permit a child profile user to communicate with others through the Service.

We may otherwise share or disclose a child’s personal information as needed to provide our Service or with your consent or permission. For example, we share information with our trusted third-party service providers who provide services to us or on our behalf, such as website hosting and customer support services, information technology and related infrastructure provision, and other services. We may also share personal information if we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, our users or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If Koo Koo TV becomes involved in a merger, acquisition, bankruptcy, change of control, or any form of sale of some or all of its assets, a child’s personal information may be transferred or disclosed in connection with the business transaction, subject to any applicable laws.

We may also share aggregate or de-identified information in a manner that cannot be reasonably used to identify an individual user.

 

Third party tracking and online advertising

Koo Koo TV does not display any targeted advertising on the Service. We permit advertising networks and similar third parties to collect information from website visitors on adult-directed pages of our website to direct targeted advertising on other websites or services.. However, we take steps to prevent these third parties from collecting information from child users by disabling these third-party technologies once a user signs into an authenticated account (e.g., once you sign in to your account through which your child accesses the child profile).

 

How to access and delete your child’s personal information

You may access, review or modify the personal information we have collected about your child profile at any time by signing into your parent account.

You may also email us at support@kookootvkids.com to request to review or request deletion of the information we have collected from your child through the Service. You may refuse to permit any further collection of your child’s information by no longer providing the child user access to the Service through your parent account.

Unless you submit a deletion request, we will retain the personal information collected from you and your child for as long as necessary to provide the Service and will thereafter de-identify or delete the child’s personal information.